Exchange Policy
We are committed to ensuring customer satisfaction. Therefore, we offer an exchange service under the following conditions:
1. Exchange Period
- Products may be exchanged within 14 days from the date of purchase.
- In the case of a manufacturing defect, an exchange is allowed within 30 days.
2. Exchange Conditions
- The product must be in its original conditionnused, and with all tags and accessories included
- The purchase invoice or proof of purchase is required
- Products with damage caused by misuse are not eligible for exchange.
3. Non-Exchangeable Products
- Discounted or sale items may not be eligible for exchange unless they have a manufacturing defect.
- Personal-use items such as perfumes, cosmetics, and underwear cannot be exchanged for hygiene and safety reasons.
4. Exchange Methods
- Exchanges can be made at any of our branches or through customer service.
- For exchanges via shipping, the customer pays the shipping fees unless the reason for exchange is a manufacturing defect.
5. Receiving the Replacement Product
- The replacement product will be provided after the returned item is inspected.
- If the same product is not available, the customer may choose another product of equal value or pay the price difference.
